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Automating and minimizing manual activities is a top priority for contact centers and enterprises as its one important way to reduce cost while improving the overall experience for both customers and employees. A new and timely report from DMG Consulting outlines details of capabilities businesses need to ensure success as they prepare for the AI (artificial intelligence) revolution.
Download this new and informative report and learn about:
dmg-ai-and-automation-is-the-path-to-the-future-for-contact-centers (pdf)
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